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Privacy Policy

Digital Online Support (“DOS”) is designed so that the provider has no access to the content of your session. This policy explains which personal data is processed, on what legal basis, for how long, with whom it is shared and what your rights are under the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679).

Last updated: 16 August 2026

1. Data controller

The controller of the processing is:

DIGITALCENTAR.KOM Bitola LLC (registered Macedonian name: Друштво за производство, трговија и услуги ДИГИТАЛЦЕНТАР.КОМ увоз-извоз ДООЕЛ Битола)
Address: Partizanska St. 28-9, 7000 Bitola, Republic of North Macedonia
Company reg. no. (ЕМБС): 6706754 · Tax no. (ЕДБ): 4002011523975 · VAT no.: MK4002011523975
Email: info@digitalcentar.com · Tel: 070 339 129

2. Representative in the European Union

Because the controller is established outside the EU/EEA and offers the service to individuals in the Union, a representative in the EU has been designated in accordance with Article 27 GDPR. Data subjects and supervisory authorities may contact this representative on all matters relating to the processing:

Digitalvario AB
Luthersgatan 19, 214 34 Malmö, Sweden · Company registration number (org.nr): 559593-5775
Email for privacy enquiries: info@digitalcentar.com

3. Session content — not processed by us

We do not record, inspect or store the screen stream, audio, chat messages, clipboard content, keyboard input or transferred files. This data is transmitted only between the participants and is end-to-end encrypted. When the connection is direct (peer-to-peer), session traffic does not pass through our infrastructure at all, and it stays within your local network when the devices are on the same network.

4. What personal data we process, for what purpose and on what legal basis

We process only the minimum data necessary for the service to function:

Operational connection data — device identifier (DOS ID), network address (IP), online status, connection type and the aggregate volume of relay traffic. Purpose: establishing and maintaining the connection, service status and reasonable use (fair use). Legal basis: Article 6(1)(b) GDPR (performance of the service you request) and Article 6(1)(f) GDPR (legitimate interest in stable and secure infrastructure). This data contains no session content and is not used for profiling.
Update checks — when checking for a new version, only what is needed to determine whether a newer version exists is transmitted. Legal basis: Article 6(1)(f) (legitimate interest in security — every update is digitally signed and the signature is verified before it is applied).
Communication — if you write to us, we process your email address and the content of your message in order to reply. Legal basis: Article 6(1)(f) (legitimate interest in responding to a request).

We carry out no automated decision-making and no profiling that produces legal or similarly significant effects for you (Article 22 GDPR).

5. How long we keep it

Operational connection data is kept only for as long as necessary for the operation of the service and is deleted or anonymised within a reasonable period (as a rule no longer than 30 days for operational logs). Correspondence is kept while your request is being handled and thereafter for as long as accounting or legal obligations require.

6. Who we share it with

We do not sell your data. We share it only with processors that enable the service for us and act on our instructions:

Hosting/relay provider — the server infrastructure through which, where necessary, encrypted bytes are forwarded. The provider has no access to the keys or to the session content.

We may also disclose data where required by law or by a competent authority.

7. International transfers

The controller is in North Macedonia, and the infrastructure may be located in the EU/EEA or in third countries. When data is transferred outside the EU/EEA, this is done with appropriate safeguards in accordance with Chapter V of the GDPR (for example, standard contractual clauses), and the session content itself is in any case end-to-end encrypted.

8. Your rights

Under the GDPR you have the right to: access your data (Art. 15), rectification (Art. 16), erasure (“right to be forgotten”, Art. 17), restriction of processing (Art. 18), data portability (Art. 20), objection to processing based on legitimate interest (Art. 21) and withdrawal of consent at any time where the processing is based on consent (without affecting the lawfulness of processing carried out beforehand). To exercise these rights, contact us at info@digitalcentar.com.

You also have the right to lodge a complaint with a supervisory authority. In North Macedonia this is the Agency for Personal Data Protection (АЗЛП, azlp.mk). If you are in the EU/EEA, you may also contact the supervisory authority in your member state of residence.

9. Local diagnostics

No diagnostic log file is created by default. A user may deliberately enable local logging to troubleshoot a technical problem; the file remains on their device and is not sent automatically to the controller.

10. Website

This website uses no tracking cookies and no third-party analytics. Only your language and theme preferences are stored locally in the browser (localStorage), which is strictly functional and is not transmitted anywhere.

11. Consent and session control

An interactive session requires clear consent on the remote device. Authorised unattended access is optional and is configured locally by the owner of the device.

12. Changes to this policy

This policy may be updated. The date of the last update appears above; material changes will be published on this page.